FAQ

How can I get more information about a purchase I’m considering?

Here at Moosewalk Studios and Gallery, we understand that our customers often appreciate hearing a voice when making a purchase. Please feel free to call us at 802. 583.2224 (9:00 AM — 9:00 PM Eastern Time). You won’t find any operators or salespeople — only the two artists who create the work. We would love to discuss the work you are considering.

Do you offer framing?

Yes. We offer quality framing, appropriate for the particular piece of art, at an additional charge. We would love to discuss the work you are considering and we can make suggestions for framing.

What is the life expectancy of the art I purchase?

We have a philosophy here at the gallery — The gift of art lasts a lifetime. All of our work is created using the finest archival materials currently available. With proper care, your purchase will last a lifetime (or beyond).

Will you gift wrap my purchase?

Of course. A piece of fine art makes a wonderful gift for that special someone. We will be glad to gift wrap your purchase — just let us know the occasion and the greeting you would like to have enclosed.

Do you offer any guarantees?

We want you to be totally pleased with your purchase. If for any reason you do not find the work to be to your satisfaction, we will either replace it with another work or refund your money less a small service fee.

How soon will my order ship?

In most instances, your work will be shipped within 24 hours of your purchase. We can ship either UPS or through the US Postal Service, whichever is most convenient. Remember, UPS cannot deliver to a PO Box.

Will the packaging protect the work during shipment?

Your purchase will be shipped flat, in sturdy packaging to avoid bending or rolling the work.

What forms of payment do you accept?

Moosewalk Studios accepts either VISA or MasterCard. When paying by credit card, your card is charged when the item is shipped. We will gladly accept checks, but will be required to hold the work until the check clears at the bank. Orders shipped within the state of Vermont require us to collect the state sales tax.